Staff Track: Serve Families with Confidence
Self-paced training for CHWs, doulas, and case managers in Texas for the Medicaid Children & Pregnant Women Program
***Updated Course will be released on October 15th**
Who This Is For
Community Health Workers
Trusted frontline connectors who address social needs (SDOH), provide health education, and coordinate resources so clients can access care. They are non-clinical and focus on outreach, navigation, and follow-through alongside the healthcare team.
Doulas
Trained perinatal professionals who provide non-clinical emotional, informational, and physical support before, during, and after birth. They don’t perform medical tasks; they help clients communicate with clinicians and follow their care plans.
Social Worker & Nurse Case Managers
Social workers and nurses are licensed professionals who partner to address both psychosocial and medical needs across the care continuum. Social workers lead psychosocial assessment, counseling, advocacy, and resource coordination, while nurses provide clinical assessment and monitoring, implement the plan of care, educate patients, and escalate medical concerns—together ensuring safe, compliant, integrated care.
Onboard Your CPW Staff in Days—Not Weeks
Skip hours of internal training. Our Staff Track Onboarding Program gets new hires client-ready fast and pays for itself once your team begins billing.
Let's Us Help You With Your Onboarding Task
This self-paced course delivers everything a new Children & Pregnant Women (CPW) case manager needs—HIPAA certification, correct visit types and codes, and Medicaid-compliant documentation—so you can focus on growing your program instead of running endless orientation sessions.
Key Benefits to Agencies
Why Choose us
- Save Time: Cuts onboarding time from weeks to hours.
- Immediate ROI: Staff can start seeing clients sooner—training cost is recouped with the first few billable visits.
- Compliance Built-In: Includes HIPAA training and certificate for personnel files.
- Consistency: Every staff member trained the same way, reducing documentation errors.
What You'll Be Able to Do
Document defensible comprehensive and follow-up notes tied to medical necessity
Earn a certificate of completion
Manage caseloads, time, and safety; pass internal QA and avoid denials
Protect privacy with HIPAA-aligned daily habits (no PHI in the training platform) HIPAA Certification Included (State Requirement)
Screen for SDOH, make warm referrals, and track outcomes
Increase productivity with deliverable outcomes for the agency
Have a knowledge base for required documentation to maintain compliance
Coordinate with PCP/OB and community providers; support ARD meetings professionally
Curriculum at a Glance
- CPW & Role Foundations
- HIPAA & Confidentiality for Staff
- Documentation Mastery
- SDOH Assessments & Referrals
- Client Engagement & Communication
- Safety, Crisis, and Boundaries
- Certificate of Completion
- and more.
Ask About Our SOLO & Team Packs (Multi-Seat Discounts)
Frequently Asked Questions (FAQ)
How long does it take?
Most learners finish in 6–8 hours over 1–2 weeks. The recommended pace is 2-weeks.
Do I get a certificate?
Yes—downloadable certificate of completion after passing.
Is this Texas-specific?
Yes, aligned to Texas CPW realities, with skills adaptable elsewhere.
Will I learn billing?
You’ll learn documentation and denial prevention. (Owner Track covers billing models and credentialing.)
Can my agency track progress?
Yes—completion and progress reports are available upon request or you may be asked for this information.
Is the platform HIPAA-compliant?
This platform is for education only—do not upload PHI. Keep client data in your secure systems.
